1. Introduction
Welcome to RankSaga's Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.
Company Information:
- Company Name: RankSaga
- Business Type: AI Consulting and Development Firm
- Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
- Contact Email: hi@ranksaga.com
RankSaga is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or services, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect and process various types of personal information to provide and improve our AI consulting and development services:
2.1 Information You Provide to Us
- Contact Information: Name, email address, phone number, postal address, job title, company name
- Business Information: Company details, project requirements, business objectives, technical specifications
- Communications: Correspondence with us via email, contact forms, or other communication channels
- Contract Information: Service agreements, statements of work, payment information, invoicing details
- Account Information: Usernames, passwords, and other credentials for accessing our services
2.2 Information We Collect Automatically
- Technical Data: IP address, browser type and version, device information, operating system, time zone settings
- Usage Data: Pages visited, time spent on pages, click patterns, referral sources, search queries
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 9 for more details)
2.3 Information from Third Parties
- Service Providers: Information from third-party service providers who assist us in delivering our services
- Public Sources: Information from publicly available sources such as company websites, professional networks, and industry databases
- Referrals: Information provided by clients or partners who refer you to our services
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Delivery
- To provide, maintain, and improve our AI consulting and development services
- To communicate with you about your projects, service requests, and inquiries
- To process payments, generate invoices, and manage financial transactions
- To customize and personalize your experience with our services
- To develop and deliver AI solutions tailored to your business needs
3.2 Business Operations
- To manage client relationships and maintain service agreements
- To respond to inquiries, provide customer support, and resolve issues
- To conduct business analytics and improve our service offerings
- To ensure security, prevent fraud, and protect against unauthorized access
- To comply with legal obligations and regulatory requirements
3.3 Marketing and Communications
- To send you marketing communications about our services, events, and industry insights (with your consent where required)
- To notify you about updates to our services, terms, or policies
- To conduct surveys, research, and gather feedback to improve our services
- To analyze website usage and optimize our marketing efforts
3.4 Legal and Compliance
- To comply with applicable laws, regulations, and legal processes
- To enforce our terms and conditions and protect our legal rights
- To respond to lawful requests from public authorities
- To protect the rights, property, or safety of RankSaga, our clients, or others
4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on the following legal bases:
- Contractual Necessity: Processing necessary to perform a contract with you or to take steps before entering into a contract
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, marketing, and preventing fraud (we ensure your interests and fundamental rights do not override our legitimate interests)
- Legal Obligation: Processing necessary to comply with applicable laws and regulatory requirements
- Consent: Processing based on your explicit consent, which you can withdraw at any time
- Vital Interests: Processing necessary to protect your vital interests or those of another person (rarely applicable)
5. Data Sharing and Disclosure
We may share your personal information in the following circumstances:
5.1 Service Providers
We may share your data with third-party service providers who assist us in operating our business and delivering services, including:
- Cloud hosting and infrastructure providers
- Payment processors and financial institutions
- Email service providers and communication tools
- Analytics and marketing service providers
- Customer relationship management (CRM) systems
- Legal, accounting, and professional advisors
These service providers are contractually obligated to protect your data and use it only for specified purposes.
5.2 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity as part of the business transfer.
5.3 Legal Requirements
We may disclose your personal information if required by law, regulation, legal process, or governmental request, or to:
- Comply with legal obligations
- Enforce our terms and conditions
- Protect our rights, property, or safety
- Prevent fraud or investigate potential violations
- Respond to emergency situations
5.4 With Your Consent
We may share your information with third parties when you have explicitly consented to such sharing.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration:
- Encryption: We use encryption technologies to protect data in transit and at rest
- Access Controls: We limit access to personal data to authorized personnel who need it for business purposes
- Security Monitoring: We monitor our systems for security vulnerabilities and threats
- Regular Assessments: We conduct regular security assessments and updates
- Employee Training: We provide privacy and security training to our employees
- Incident Response: We have procedures in place to respond to data security incidents
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to implementing industry-standard safeguards.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
- Contractual Data: Retained for the duration of our business relationship and for a reasonable period thereafter for legal and business purposes
- Marketing Data: Retained until you withdraw consent or object to processing
- Legal and Regulatory Data: Retained as required by applicable laws, regulations, or legal proceedings
- Technical and Usage Data: Retained for analytics and improvement purposes, typically for no longer than necessary for these purposes
When personal data is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
8.1 Right of Access
You have the right to request access to the personal data we hold about you and to receive a copy of that data.
8.2 Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data.
8.3 Right to Erasure (Right to be Forgotten)
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary or you withdraw consent.
8.4 Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances.
8.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
8.6 Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
8.7 Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw your consent at any time.
8.8 Right to Lodge a Complaint
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have violated your data protection rights.
To exercise any of these rights, please contact us at hi@ranksaga.com. We will respond to your request within one month, though this may be extended by up to two months for complex requests.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small text files placed on your device when you visit our website.
9.1 Types of Cookies We Use
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
- Functional Cookies: Remember your preferences and improve your experience
9.2 Managing Cookies
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.
10. International Data Transfers
As a UK-based company, we primarily process and store your personal data within the United Kingdom and the European Economic Area (EEA). If we transfer your data outside the UK/EEA, we will ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the UK Information Commissioner's Office
- Adequacy decisions by the UK government
- Other appropriate safeguards as required by UK GDPR
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us at hi@ranksaga.com.
12. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of material changes by:
- Posting the updated Privacy Policy on our website with an updated "Last Updated" date
- Sending an email to the address associated with your account (if applicable)
- Including a prominent notice on our website
Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: hi@ranksaga.com
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
For data protection inquiries, you can also contact the Information Commissioner's Office (ICO):
ICO Website: https://ico.org.uk
ICO Helpline: 0303 123 1113
15. Effective Date
This Privacy Policy is effective as of the date you first access our website or use our services and will remain in effect until modified or replaced.
Last Updated: 29th December 2025